![]() Collections are arranged generally with DHL and are not timed so please ensure you are home all day on the selected date. Please book your collection at least 2 days in advance and between Monday – Friday. Our shipping company will not collect items which are not properly packaged It is wise to retain the original packaging for this purpose. If it is felt that the goods need to be returned for inspection you will need to do the following. Please note returns sent back without a returns number may be refused or could result in delays in processing. We will then, depending on the issue, either contact you to discuss the matter further or issue you with a returns authorisation number. If possible digital photos could also be sent to help identify the problem.Details of Fault (Description of fault).In the first instance contact our returns department on write to us with the following information: To enable us to process your claim as efficiently as possible please follow this procedure, failure to follow this procedure could result in delays in processing your claim or return. We endeavour to offer an impartial returns procedure for the benefit of all parties. View moreĪll returns are processed through the retailer and not the manufacturer please contact us regarding any after-sales issues. *Please note there may be some delays shipping goods to Northern Ireland. If you are not home and have not responded to the courier's requests for a specific delivery/re-delivery day the courier's terms are that they will leave your order with a neighbour. We regret our carriers cannot deliver at a specific time. Please note - our carriers only work Monday to Fridays (8am - 6pm). Silver Cross - Last order date for pre-Christmas furniture delivery is 3rd December 2021 Standard Delivery Tutti Bambini - If the goods have been sent with the courier, we will now need to charge a 30% handling fee in order to stop them with the carrier and will be refunded less this fee which includes picking, transport and insurance costs. Please note that some nursery furniture deliveries will be to the customer's door, this may exclude internal apartment doors. Please note the following brands only deliver to UK mainland post codes, excluding some Scottish post codes:- Ickle Bubba, Boori, East Coast, Tutti Bambini, Mamas & Papas, Silver Cross Furniture, CuddleCo. Please note that we only ship within the United Kingdom. With the exception of made to order items and products sent directly by the supplier below you will find our standard delivery terms. Aside from made to order items and direct delivery we offer the following delivery options. Your order may be dispatched from more than one location including our warehouse or directly from the manufacturer this may result in your order arriving on more than one consignment. At Baby & Co we use several carrier services to ensure prompt and speedy delivery, this may include using more than one carrier for an order, however this is rare. ![]() Any errors on the order could result in delays while we attempt to contact you to clarify any inaccuracies. Our secure website and payment gateways perform a number of security checks against an order. Please note working days excludes weekends and bank holidays. For example an item with "Available in 7-10 working days" and "Standard Delivery" should be expected in 9-12 working days. Shipping denotes the duration of time that an items takes to reach its destination the either our warehouse or manufacturer's warehouse. More information on DPD PIN deliveries can be found hereĪvailability denotes the length of time the item will take to be available to dispatch. Orders received after that time will be dispatched the following working day.ĭPD PIN Code Deliveries - Customers (recipients) will need to provide their e-mail and mobile number during checkout in order to receive their DPD PIN to be able to receive their order. ![]() If you place an order by 12pm between Monday to Friday of an item marked as available for immediate dispatch we will ensure the order is dispatched the same day. Christmas Delivery & Dispatch Information
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